Terms of service

Welcome to Gilras, operated by Shivam Spices. These Terms of Service govern your use of https://shivamspices.com and your purchase of our spices, seeds, dry vegetables, dry fruits, and gourmet food products.

By accessing our website or placing an order, you agree to these terms, subject to applicable laws.

1. Use of Our Website

You agree to use our website for lawful purposes only.

You must not misuse the website, attempt unauthorized access, interfere with its operation, submit false information, or engage in activities that may harm our business, customers, or website.

2. Product Information

We make reasonable efforts to display accurate product descriptions, images, ingredients, quantities, prices, and other relevant information.

As many of our products are natural food items, minor variations in colour, size, texture, aroma, or appearance may occur due to natural and seasonal differences.

Such variations do not necessarily indicate a product defect.

Please read product labels, ingredient lists, allergen information, storage instructions, and best-before details where applicable.

3. Orders and Acceptance

Placing an order constitutes an offer to purchase the selected products.

Orders are subject to product availability, payment confirmation where applicable, and acceptance by us.

We reserve the right to cancel or refuse an order for legitimate reasons, including product unavailability, pricing errors, incorrect order information, suspected fraudulent activity, or delivery restrictions.

If we cancel an accepted prepaid order, any eligible refund will be initiated through the applicable payment method.

4. Prices and Payments

All prices are displayed in Indian Rupees (INR), unless otherwise stated.

Product prices, promotional offers, and availability may change from time to time. Changes will not ordinarily affect orders already accepted.

Applicable shipping charges, taxes, and other fees will be displayed at checkout where relevant.

Customers must use the payment methods made available on our website and provide accurate information necessary to complete their purchases.

5. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated timeframes stated on our website or communicated during checkout.

Delivery estimates are not guarantees. Delays may occur because of courier operations, weather, public holidays, remote delivery locations, or circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and reachable contact details.

6. Cancellations, Returns, and Refunds

Order cancellations, returns, replacements, and refunds are governed by our Return and Refund Policy.

Certain food products may be subject to return restrictions for hygiene and food safety reasons. These restrictions do not override any rights available under applicable law.

7. Food Safety and Storage

Customers should follow the storage, handling, and consumption instructions provided on the product packaging.

Please review ingredients and allergen information before consuming any product. Customers with food allergies or dietary concerns should exercise appropriate caution.

If a product appears damaged, contaminated, or otherwise unsafe, do not consume it. Contact our customer support team.

8. Intellectual Property

Website content, including logos, brand names, text, product photographs, graphics, and design elements, is owned by Gilras, Shivam Spices, or the relevant rights holders.

You may not copy, reproduce, distribute, modify, or commercially use such material without appropriate permission.

9. Third-Party Services

Our website may rely on third-party services for payments, shipping, analytics, hosting, and other business functions.

Your use of these services may also be subject to their respective terms and privacy policies.

10. Limitation of Liability

To the extent permitted by applicable law, we are not responsible for indirect or consequential losses arising from website interruptions, third-party service disruptions, or improper product storage or handling contrary to product instructions.

Nothing in these terms excludes liability that cannot legally be excluded or limits customers' statutory rights.

11. Changes to These Terms

We may update these Terms of Service from time to time. The updated version will be published on this page with the revised date.

12. Governing Law

These terms are governed by the laws of India, subject to applicable consumer protection laws and other legal requirements.

Any disputes will be handled by the competent courts and authorities in accordance with applicable law.

13. Contact Information

For questions about these Terms of Service, orders, products, or payments, please contact:

Brand Name: Gilras
Business Name: Shivam Spices
Phone: 9649168271
Email: shivamspicesosian@gmail.com
Business Address: 02, Near Mataji Temple, Osian, Jodhpur, Rajasthan – 342303, India
Website: https://shivamspices.com