Shipping policy

At Gilras, operated by Shivam Spices, we aim to deliver our spices, seeds, dry vegetables, dry fruits, and gourmet food products safely and efficiently.

We take care in preparing and packing orders to help protect product quality during transit.

1. Order Processing

Orders are generally processed within 1–3 business days after order placement and payment confirmation, subject to stock availability and operational conditions.

Orders placed on Sundays, public holidays, or during high-demand periods may require additional processing time.

Processing time does not include shipping transit time. These timeframes are estimates and should be confirmed against our actual operations.

2. Shipping and Delivery Time

After dispatch, delivery generally takes approximately 3–7 business days, depending on the destination, courier service, and local delivery conditions.

Remote locations, weather conditions, public holidays, courier disruptions, and other unforeseen circumstances may extend delivery time.

Delivery estimates are not guaranteed dates.

3. Shipping Charges

Applicable shipping charges will be displayed at checkout before you complete your order.

Free shipping may be available on selected products, promotional offers, or orders that meet the eligibility conditions shown on our website.

Any additional charges will be communicated before order confirmation wherever required.

4. Order Tracking

Where tracking is available, tracking details will be shared through the contact information provided at checkout.

Tracking information may take some time to become active after dispatch.

If you have not received tracking details or need assistance with your shipment, please contact our support team.

5. Accurate Delivery Information

Customers must provide a complete delivery address, correct PIN code, and reachable phone number.

Incorrect or incomplete information may delay delivery or result in a failed delivery attempt.

Any applicable reshipping charges will be handled in accordance with the information communicated to the customer and applicable law.

6. Delayed or Undelivered Orders

If your order has not arrived within the estimated delivery period, please contact us with your order number.

We will coordinate with the relevant logistics provider where possible to investigate the shipment and provide an update.

7. Damaged Packages or Incorrect Products

If your order arrives damaged, contains an incorrect item, or has a missing product, please contact us within 48 hours of delivery.

Please provide your order number and clear photographs of the package and product. An unboxing video may also help us investigate the issue.

Eligible requests will be reviewed under our Return and Refund Policy.

8. Delivery Attempts and Failed Deliveries

Please ensure that someone is available to receive the shipment at the provided address.

If delivery fails because the recipient is unavailable, the address is incorrect, or the parcel is refused, the courier may attempt redelivery or return the shipment to us.

Any further delivery or reshipping charges will be handled according to the applicable terms and law.

9. Cash on Delivery

Cash on Delivery (COD) is available only where offered at checkout. Availability may vary depending on the delivery PIN code, order value, and courier service.

Customers should keep the payable amount ready when the order arrives.

10. Contact Us

For shipping, tracking, or delivery-related assistance, please contact:

Brand Name: Gilras
Business Name: Shivam Spices
Phone: 9649168271
Email: shivamspicesosian@gmail.com
Business Address: 02, Near Mataji Temple, Osian, Jodhpur, Rajasthan – 342303, India
Website: https://shivamspices.com

We appreciate your trust in Gilras and will do our best to provide a smooth and reliable delivery experience.